FAQs

We accept Visa, MasterCard, American Express, JCB credit cards, PayPal, Google Pay, Apple Pay and Shop Pay.

Shipping to the U.S and Canada is $20. We can also ship to Hawaii, Alaska, and Puerto Rico.

Shipping to most countries outside of Japan is $20. Shipping to Asia is $10.

We do our best to deliver as quickly as possible, so we generally cannot change or cancel orders. If you made a mistake and need to change the shipping address or product, please contact us promptly by replying to the order confirmation email.

Refund Policy

Once your order is completed, you will receive an automatic order email from ARTISAN. If you are a registered member, you can also check your order details on My Page.

If you are using a free email provider such as Gmail, Yahoo Mail, or Outlook, your email may be automatically sorted into the junk mail folder. Please change your settings so that emails from us ( artisan@kazaana.co.jp ) are not sent to your junk mail folder.

Please refer to our refund policy (return policy)refund policy (return policy).

If there is a problem with the item you received, please reply to the order confirmation email with the following three items. If you cannot find your order confirmation email, please search for any email sent from [artisan@kazaana.co.jp].

1. A description of the problem
2. A photo of the issue
3. Your order number

Basically, a refund will be made according to the method used at the time of payment.

Depending on some countries, foreign exchange gain or loss and/or foreign transaction fee may be charged, and therefore, you may not receive a full refund.

Delivery by air mail typically takes between about 1 and 3 weeks. However, some products may take longer than 3 weeks.

All orders are shipped from KAZAANA Co., Ltd. in Tokyo, Japan.

You receive the delivery confirmation email when your order is shipped.

You can find the shipping company and tracking number in the email. Please use the tracking number to check the delivery status.

Sorry, but you cannot specify the date and time when you place an order. You can find the shipping carrier and tracking number in the delivery confirmation email. Please use the tracking number to coordinate a delivery date and time with the shipping company.

We can ship to the United States and Canada. Also ship to Hawaii, Alaska, and Puerto Rico.

We can deliver to any country or region in the world where Japan Post, FedEx, or DHL can deliver.

(1) Please keep the outer cardboard, inner packing materials, and merchandise in the same condition as when you received them. The delivery company will come to pick up the item.
(2) Please take a picture of the damaged product.
(3) Please attach the photo to the order confirmation e-mail and contact ARTISAN regarding the damaged merchandise.
(4) We will arrange a shipment of replacement products, so please wait for delivery.