“JTB USA ONLINE STORE ARTISAN” is operated by JTB USA, Inc. and KAZAANA Co., Ltd. in Japan and provides products and services. All customers are a purchase contract with KAZAANA Co., Ltd. JTB USA, Inc. is a sales agent with KAZAANA Co., Ltd.
KAZAANA Co., Ltd.
Head Office Address
Central Bldg. 2F, 1-1-5 Kyobashi Chuo-ku, Tokyo, Japan 〒104-0031
September 4, 2017
Necessary charges other than product price
-Any costs associated with importation, such as customs duties, will be borne by the buyer.
-Japanese consumption tax is not required for delivery outside Japan.
How to Order
Orders can be placed through our website 24 hours a day, 7 days a week.
-Air Mail (Delivery Time : 1-3 weeks)
-Surface Mail (Delivery Time : 1-3 months)
You can choose your own delivery method when you place your order.
We will ship the products after confirming the payment for your order. In the case of made-to-order products or products that are out of stock, the delivery time may be longer than usual. Please check the email you receive from us regarding the delivery time.
Credit cards, PayPal, Google Pay, Apple Pay, Shop Pay etc.
Returns and Exchanges
We accept returns and exchanges only for our 30-day refund policy or for defective items or items damaged during shipping. Please see our Refund policy for details.